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Frequently Asked Questions


How will I know if a show is cancelled due to weather or other circumstances?

In the unlikely event of a cancellation, all ticket holders will be contacted at the phone or e-mail addressed associated with their ticket purchase. In addition, other forms of media maybe used to contact ticket holders, including social media and radio. Tickets to cancelled events will be automatically refunded to the credit card used to purchase. Other forms of payment can be refunded in-person at the point of purchase. For more information visit our website or call the box office 954.462.0222.

When should I arrive for the show?

Our lobby doors open one hour in advanced of the performance time. We encourage guests to arrive early and enjoy a pre-show experience with friends and family, visit our concessions or try the Intermezzo Lounge.

How do I find out the length of the performance and if there’s an intermission?

You may ask an usher when you arrive. Due to the wide array of programming all times and intermissions are subject to change at the discretion of artist management.

I lost an item on a recent trip to the Center. What is the phone number for lost and found?

Call 954.522.5334 Monday through Friday, 10:00 AM to 5:00 PM.

What if I arrive after the performance starts?

Once the performance begins, our ushers maybe required to hold all latecomers outside the theater until instructed by the artist management to begin late seating.

What is the dress code for attending an event?

We have no set dress code policy, yet we reserve the right to deny entry for inappropriate dress.

When do the buildings open?

Our lobby opens one hour prior to show time.

What food and beverage services are available?

For food and beverage information, please click here.

Is outside food and drink allowed to bring in?

No outside food and drink is allowed including bottled water.

Are photography and/or recording devices allowed?

All audio, visual, and recording devices are strictly prohibited. Artist management reserves the right to permit photography with non-professional cameras and/or mobile phones. When possible, the camera policy will be communicated to ticket holders in advance or you may ask an usher upon arrival.

Is standing allowed?

Everyone with a reserved ticket must be at their seat. Standing is not permitted in the aisles. Although some performances encourage standing, traditionally audiences are seated during a performance.

Is smoking allowed?

Smoking is not allowed inside the building. There are designated smoking areas outside.

What is your policy on electronic cigarettes?

Please use electronic cigarettes in designated smoking areas only.

Can show merchandise be purchased?

The sale of show merchandise varies per event. Check the lobby for availability.

If I have to leave the hall, can I watch the show from the lobby?

The lobby has several monitors displaying live feed from the show.

How do I find out about jobs, internships or volunteer positions at the Center?

For jobs openings, please click here. For internship or volunteer opportunities, please e-mail.

How do I become a member of the Center?

To view all of our membership options, click here.

Does the Center offer any performance opportunities for student ensembles?

For information, please click here visit our education page.

Can my school or community group perform at the Center?

For all rental information, please e-mail

How can I be added to the mailing list?

To be added to the mailing list or to receive eCalendar newsletters, click here.

Can I take a tour of the Center?

Free public tours are available on the first Sunday of every month and depart at 11:15 a.m. Please go to the main lobby of the Au-Rene Theater by 11:00 a.m. to sign up for the tour.

How do I become member of the Broward Center?

For more information about how to become a member of the Broward Center, please contact the Entourage membership office at 954.468.2681 (option 2) or by email.

How can I receive information about upcoming shows?

To be added to the mailing list or to receive e-Calendar newsletters, click here.

Emergency Information

To contact an audience member during a performance, please call security at 954.468.3323. We will do our best to reach your party. Please provide a seat number, section and row if possible.


Where do I park and how much does parking cost?

Parking is available at the Arts & Entertainment District Parking Garage by using the Pay By Phone mobile app. We also offer valet service for most performances at the main entrance of the Broward Center. Pricing, details and other parking options can be found here.

Is there a drop-off area in front of the venues?


What time does valet open?

2.5 hours prior to performance with some exceptions.


How far in advance can I buy tickets for a performance?

The date tickets go on sale varies from show to show. You can be among the first to know about tickets and special promotions by signing up for our e-Calendar newsletter, click here. To receive tickets before public on-sale dates for select shows, become an Entourage member. For more information about how to become a member of the Broward Center and to view all of our membership options, click here.

What subscriptions are available?

Get the best seats in the house year after year. With your ticket price locked in and your seats guaranteed, you won’t want to miss this amazing opportunity. For more information on our Subscriptions and Series click here.

Are the same seats available by phone and online?

Yes, the availability of seats on is the same on the phone or in-person at the AutoNation Box Office.

If I ordered tickets through one of the Center’s partner organizations (Florida Grand Opera, Miami City Ballet, etc.), do you have a record of the purchase?

I am a Broadway Across America subscriber. Who can I talk to about my subscription?

Contact Broadway Across America with questions, issues or concerns you might have regarding your subscription at 800.764.0700 or go to


If I get your e-mails, am I a member?

If you are receiving our e-mails, you are in-the-know about the amazing concerts and events appearing at the Broward Center for the Performing Arts and our affiliated venues. Entourage members receive even more benefits and privileges that can be viewed here.


Why am I being charged fees?

All ticket purchases include fees that pay for order processing and any applicable taxes. Fees are attached to all box office, online and phone orders. and in person orders incur the same fees. Phone orders incur additional fees. Fees subject to change at any time without notice.

When will I receive my tickets?

Tickets purchased through the Broward Center and affiliated venues in person or by phone are available by text or by signing into Broward Center Account Manager. Tickets purchased through are available by signing into your Ticketmaster account on the Ticketmaster app or website.


Can I exchange my tickets or get a refund if I have a schedule conflict?

Tickets are non-refundable. All sales final.

If I didn't like the show, can I get a refund?

Tickets are non-refundable. All sales final.

What forms of payment do you accept?

We accept American Express, Discover, MasterCard, and Visa, including smartphone payment apps Google Pay and Apple Pay.

My seats for my party are not numbered consecutively. Is my party seated together?

Yes, your party is seated together. Facing the stage, all even-numbered seats are located to the right-hand side and all odd-numbered seats are located to the left-hand side.

What do I need to bring to pick up Will Call tickets at the box office?

Present a valid ID to retrieve your tickets at the box office.

Is there a ticket limit? If so, can I purchase more than the limit?

Ticket limits may vary by event. Orders of 10 or more may be eligible for a group discount. Please click here to fill out our group sales online request form.

How can I purchase tickets and give them to someone else?

All tickets purchased with a credit card are associated with the name on the credit card. Tickets purchased in person at The Broward Center and affiliated venues or by phone through the Broward Center Customer Care Center can be transferred by signing into your Broward Center Account Manager. Tickets purchased through Ticketmaster can be transferred by signing into your account or Ticketmaster App.

Is there a group rate?

Yes, we offer a group discount for parties of ten or more! Upon completing our Group Sales Online Request Form, our group sales representative will contact you back within 2 business days with information on a group rate or you may contact the group sales department directly at 954.462.0222, press 3 or

Do I get to choose what seats I want online?

An interactive seat map is available online at the time of purchase that allows you to choose specific seat locations or you may chose “best available.” Seating locations are subject to availability.

When is the box office open?

The AutoNation Box Office is open Tuesday – Friday, 12 PM – 5 PM and 2 hours prior to ticketed performances.

What is the alternative options to access tickets if I do not have a smart phone?

Please visit Broward Center AutoNation Box Office on the day of the event. Have a valid ID for the name on the account and a $5.00 ticket print fee will be applied per order.

How do I access my digital ticket?

Your phone is your ticket. Locate your tickets in your account before you arrive at the venue. Save tickets in your smartphone’s wallet for worry-free, contactless scanning at the venue. When you go mobile, your tickets will not be emailed to you or available for print.


What is your policy on tickets sold through unauthorized brokers?

Consumer Warning: Tickets obtained from sources other than the official sites of the Broward Center, The Parker, affiliated venues or Ticketmaster (our only authorized ticketing service) may be lost, stolen or counterfeit and may not be honored. Know who you are buying from when you purchase tickets. We CANNOT PROVIDE REFUNDS OR CUSTOMER SERVICE for tickets purchased from unauthorized sites, brokers or secondary ticket sellers.

The Broward Center’s AutoNation Box Office is open Tuesday through Friday 12:00 PM to 5:00 PM.

The Ticketing Service Call Center is open Monday through Friday 10:00 AM to 4:00 PM.

The Broward Center AutoNation Box Office and The Parker Box Office are open 2 hours prior to any event.


I am in a wheelchair or have difficulty with steps. Where will my seats be located?

The Broward Center is fully compliant with current ADA rules and regulations. We have seating areas that will accommodate your needs and allow you to enjoy our performance. To reserve accessible seats in these areas, look for the Request Accessible Tickets button on the event purchase page, call (TTY) 800-745-3000 or visit the Broward Center’s AutoNation Box Office.

In the Au-Rene Theater, you will find accessible seats in rows Y and Z of the lower orchestra; row NN in the upper orchestra; and in row K of the mezzanine.

In the Amaturo Theater, accessible seats are in rows A and W.

You’ll be able to access all rows listed above without encountering stairs.

For more information, contact us at 954.462.0222 or toll free at 877.311.7469 to speak with one of our friendly customer service representatives.

I am hard of hearing or deaf. How can you accommodate me?

The Broward Center, in partnership with the Broadway Fort Lauderdale, is pleased to offer our patrons with hearing impairment, Opened Captioned (OC) performances of touring Broadway shows.

These special shows take place at the second Saturday matinee performance of each Broadway touring show. Slow Burn Theatre Company also offers open captioning during the second Sunday matinee performance for each of their titles.

We place a hold on certain seats for our patrons requiring access to the captioning board. These seats are available by telephone at 954.462.0222 or in person at the Broward Center’s AutoNation Box Office. We apologize, but these seats are not available on our website.

Does the theater offer American Sign Language (ASL) performances?

Yes we do, click here for a list of performances.

Does the theater offer audio-described (AD) or transliterated performances?

Yes we do, click here for a list of performances.

Does the Broward Center have an elevator?

Elevators are located on the North (RIGHT) side of the lobby, and the South (LEFT) side of the lobby. Front of House personnel can direct you to the convenient locations.

Does the Center have Assistive Listening Devices?

Yes, we offer Assistive Listening Devices which are available in all of our performance spaces. There is no charge for the use of the headset. Front of House personnel can assist with this request.

When should I request accessible seating?

It is best to purchase accessible seating in advance by clicking for the Request Accessible Tickets button on the event purchase page online at, call 800-745-3000 or 800.359.2525(TTY) or visit in person the Broward Center’s AutoNation Box Office. Subject to availability.  


How can I make a donation to the Center?

For more information about how to become a member of the Broward Center, please contact the Entourage membership office at 954.468.2681 (option 2) or by email.

To view the different options for donating, please click here.


How do I contact the Education Department?

During Office Hours: 954.414.6904

During Class Time: 954.468.3323



What are your office hours?

Monday through Friday, 9 AM to 5 PM

Can I volunteer at the Education Center?

Where can I submit Teaching Artist Resumes?

We are always seeking creative and dynamic Teaching Artists for part-time, seasonal, freelance opportunities. We are looking for qualified teachers in the fields of acting/improv, musical theater dance and musical theater singing to teach weekly classes, facilitate workshops and provide arts instruction for the Rose Miniaci Arts Education Center. Click here for additional details.

How do I register for Classes?

Click here to see our various class offerings. Click on “Register Now” when you are ready to enroll. You will be directed to our registration software, Activenet, for easy online enrollment. Or you may call 954-414-6904 to register by phone.

Can I sample a class?

Please join us for our next open house where you can sample our classes, meet the teaching artists, tour the Education Center, enjoy tasty snacks, win prizes and more! We do not offer drop in classes during the semester.

Is parking included in the class price?

We allow our students to park in the backstage lot space permitting for the fall, spring and summer semesters. Should the backstage lot be full due to shows and special events, we provide you a parking pass for use in the Arts & Entertainment Parking Garage located across the street.

Parking for workshops and master classes is not included in the price.

Is there a registration fee for classes and workshops?

There are no additional fees beyond the initial class/workshop/master class enrollment fee.

How do I get more information about the Teaching Artists?

Please visit our MEET THE TEACHERS page to read the teaching artists’ bios. All our teachers are background checked yearly using the Broward County Schoolboard’s vendors.

Are you handicap accessible and ADA Compliant?

YES! Please visit our Accessibility Information page to learn more about accessibility at the Broward Center.


What is your child policy? Is there an age limit for children attending a performance?

Everyone attending the show must have a ticket. Lap tickets are available for some performances. Age limits vary from show to show. If a show has an age restriction, you will be notified at the time of purchase.

Does the Center have baby-changing stations?

Yes, the Center has baby-changing stations in select restrooms.

Does the Center have booster seats?

Yes, the Center has booster seats in limited supply. Visit Guest Services or see an usher for more info.

Can I bring a stroller?

Strollers must be checked in the lobby area before entering the audience chambers / concert hall.

Are there age restrictions for any of the shows?

If a show has an age restriction, you will be notified at the time of purchase.

Does the Center have babysitting services?

Currently, the Center does not provide babysitting services.

Is there a child discount for tickets?

Some performances do offer child discount tickets. If available, child ticket prices will be visible at time of purchase.

Are kids allowed in the box seats?

There are no age restrictions in the box seats.

Do you have any educational material or a parent’s guide for shows?

We offer study guides for select Smart Stage Matinee and Family Fun performances, please click here for more information.