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Frequently Asked Questions

How will I know if a show is cancelled due to weather or other circumstances?

In the unlikely event of a cancellation, all ticket holders will be contacted at the phone or e-mail addressed associated with their ticket purchase. In addition, other forms of media maybe used to contact ticket holders, including social media and radio. Tickets to cancelled events will be automatically refunded to the credit card used to purchase. Other forms of payment can be refunded in-person at the point of purchase. For more information visit our website or call the box office 954.462.0222.

When should I arrive for the show?

Our lobby doors open one hour in advanced of the performance time. We encourage guests to arrive early and enjoy a pre-show experience with friends and family, visit our concessions or try the Intermezzo Lounge.

How do I find out the length of the performance and if there’s an intermission?

You may ask an usher when you arrive. Due to the wide array of programming all times and intermissions are subject to change at the discretion of artist management.

I lost an item on a recent trip to the Center. What is the phone number for lost and found?

Call 954.522.5334, ext. 0, Monday through Friday, 9:00 a.m. to 5:00 p.m.

What if I arrive after the performance starts?

Once the performance begins, our ushers maybe required to hold all latecomers outside the theater until instructed by the artist management to begin late seating.

What is the dress code for attending an event?

We have no set dress code policy, yet we reserve the right to deny entry for inappropriate dress.

When do the buildings open?

Our lobby opens one hour prior to show time.

What food and beverage services are available?

For food and beverage information, please click here.

Are food and beverages allowed into the theater?

Policy varies by show. Please ask an usher what the policy allows for a specific show.

Are photography and/or recording devices allowed?

All audio, visual, and recording devices are strictly prohibited. Artist management reserves the right to permit photography with non-professional cameras and/or mobile phones. When possible, the camera policy will be communicated to ticket holders in advance or you may ask an usher upon arrival.

Is standing allowed?

Everyone with a reserved ticket must be at their seat. Standing is not permitted in the aisles. Although some performances encourage standing, traditionally audiences are seated during a performance.

Is smoking allowed?

Smoking is not allowed inside the building. There are designated smoking areas outside.

What is your policy on electronic cigarettes?

Please use electronic cigarettes in designated smoking areas only.

Can show merchandise be purchased?

The sale of show merchandise varies per event. Check the lobby for availability.

If I have to leave the hall, can I watch the show from the lobby?

The lobby has several monitors displaying live feed from the show.

How do I find out about jobs, internships or volunteer positions at the Center?

For jobs openings, please click here. For internship or volunteer opportunities, please e-mail.

How do I become a member of the Center?

To view all of our membership options, click here.

Does the Center offer any performance opportunities for student ensembles?

For information, please click here visit our education page.

Can my school or community group perform at the Center?

For all rental information, please e-mail [email protected].

How can I be added to the mailing list?

To be added to the mailing list or to receive eCalendar newsletters, click here.

Can I take a tour of the Center?

Free public tours are available on the first Sunday of every month and depart at 11:15 a.m. Please go to the main lobby of the Au-Rene Theater by 11:00 a.m. to sign up for the tour.

How do I become member of the Broward Center?

For more information about how to become a member of the Broward Center, please contact the Entourage membership office at 954.468.2681 (option 2) or by email.

How can I receive information about upcoming shows?

To be added to the mailing list or to receive e-Calendar newsletters, click here.

Parking

Where do I park and how much does parking cost?

Parking is available at the Arts & Entertainment District Parking Garage, which costs $12.00. We also offer valet service for most performances at the main entrance of the Broward Center for $25.00 per vehicle.

Cash and credit card are accepted.

Is there a drop-off area in front of the venues?

Yes.

Do you have valet parking, and how much do they charge to park my car?

Valet services are available for most performances at the main entrance of the Broward Center for $25 per vehicle. Preferred valet availability is limited and costs $35 per vehicle.

Ticketing

How far in advance can I buy tickets for a performance?

Tickets are available on the on-sale date of shows. You can be among the first to know about tickets and special promotions if you join our e-Calendar newsletter. To receive tickets before public on-sale dates for select shows, become an Entourage member. For more information about how to become a member of the Broward Center, please contact the Entourage membership office at 954.468.2681 (option 2) or by email.

Are the same seats that are available by phone available online?

Yes. Ticket availability is the same from online, phone or in-person at the AutoNation Box Office.

If I ordered tickets through one of the Center’s partner organizations (Florida Grand Opera, Miami City Ballet, Broadway Across America, etc.), do you have a record of the purchase?

No. You will need to contact the partner organization from which you purchased your tickets.

I am a Broadway Across America subscriber. Who can I talk to about my subscription?

Contact Broadway Across America with questions, issues or concerns you might have regarding your subscription at 800.764.0700 or go to www.broadwayacrossamerica.com.

If I get your e-mails, am I a member?

If you are receiving our e-mails, you are a subscriber. Members receive even more benefits and privileges that can be viewed here.

Why am I being charged fees?

All ticket purchases include fees that pay for order processing and any applicable taxes. A reduced per ticket fee is available in-person at the Broward Center’s AutoNation Box Office.

When will I receive my tickets?

Tickets purchased at least 14 days prior to an event are mailed out to the address you provided at the time of your order, unless you request to pick up your tickets at the box office (Will Call). Tickets ordered less than 14 days prior to the event will automatically be held at the Broward Center’s AutoNation Box Office (Will Call) for you.

Are there service fees when I order tickets? If so, how do I avoid the service fees?

There is a processing fee for all ticket purchases, but the fee is lower when tickets are purchased in-person at the Broward Center AutoNation Box Office.

The tickets I purchased have not arrived in the mail as I requested. What do I do?

If you believe your tickets were mailed and you did not receive them, please call Ticketmaster customer service at 800.653.8000. We will be happy to arrange a lost ticket voucher for you. To pick up your voucher, present a valid ID or the credit card used to purchase the tickets at the box office window 1½ hours prior to show time.

Can I exchange my tickets or get a refund if I have a schedule conflict?

Tickets are non-refundable. All sales final.

What if I lose my ticket?

Call Ticketmaster customer service at 800.653.8000 or visit the box office in-person. We will be happy to arrange a lost ticket voucher for you. To pick up your voucher, present a valid ID or the credit card used to purchase the ticket an 1½ hour prior to show time.

What if I forgot my tickets at home?

Present a valid ID or the credit card used to purchase the tickets at the box office (Will Call) window and we will issue you a replacement.

If I didn’t like the show, can I get a refund?

Tickets are non-refundable. All sales final.

What forms of payment do you accept?

We accept American Express, Discover, MasterCard and Visa.

My seats for my party are not numbered consecutively. Is my party seated together?

Yes, your party is seated together. Facing the stage, all even-numbered seats are located to the right-hand side and all odd-numbered seats are located to the left-hand side.

What do I need to bring to pick up my tickets at the box office?

Present a valid ID to pick up your tickets at the box office.

Is there a ticket limit? If so, can I purchase more than the limit?

We normally allow up to nine tickets to be purchased on the phone or online at once, but you may be eligible for a group discount if more are needed. Please click here to fill out our group sales online request form.

How can I purchase tickets and have someone else pick them up?

Some tickets can be transferred online, click here for more info. All tickets purchased with a credit card will have the name associated with the form of payment. If you need to leave tickets under a different name, visit the box office and leave the tickets in a sealed, clearly labeled envelope. Management is not responsible for lost or mislabeled tickets.

Is there a group rate?

Yes, we offer a group discount for parties of ten or more! Upon completing our Group Sales Online Request Form, our group sales representative will contact you back within 2 business days with information on a group rate or you may contact the group sales department directly at 954-660-6307 or [email protected]

Do I get to choose what seats I want online?

An interactive seat map is available online at the time of purchase that allows you to choose specific seat locations or you may chose “best available.” Seating locations are subject to availability.

Will my tickets be mailed or held at the box office?

Tickets purchased at least 14 days prior to an event are mailed out to the address you provide at the time of your order, unless you request Box Office (Will Call) pickup. Tickets ordered less than 14 days prior to the event will automatically be held at the Broward Center’s AutoNation Box Office (Will Call) for you.

What is your policy on tickets sold through unauthorized brokers?

Consumer Warning: Tickets obtained from sources other than the official sites of the Broward Center, Parker Playhouse, affiliated venues or Ticketmaster (our only authorized ticketing service) may be lost, stolen or counterfeit and may not be honored. Know who you are buying from when you purchase tickets. We CANNOT PROVIDE REFUNDS OR CUSTOMER SERVICE for tickets purchased from unauthorized sites, brokers or secondary ticket sellers.

The Broward Center’s AutoNation Box Office is open Monday through Friday 10:00 a.m. to 5:00 p.m. and Saturday and Sunday 12:00 p.m. to 5:00 p.m.

Accessibility

I am in a wheelchair or have difficulty with steps. Where will my seats be located?

The Broward Center is fully compliant with current ADA rules and regulations. We have seating areas that will accommodate your needs and allow you to enjoy our performance. To reserve accessible seats in these areas, look for the Request Accessible Tickets button on the event purchase page, call 800-745-3000 or visit the Broward Center’s AutoNation Box Office.

In the Au-Rene Theater, you’ll find accessible seats in rows Y and Z of the lower orchestra; row NN in the upper orchestra; and in row K of the mezzanine.

In the Amaturo Theater, accessible seats are located in rows W and A.

You’ll be able to access all rows listed above without encountering stairs.

For more information, contact us at 954.462.0222 or toll free at 877.311.7469 to speak with one of our friendly customer service representatives.

I am hearing impaired. How can you accommodate me?

The Broward Center, in partnership with the Fort Lauderdale Broadway Series, is pleased to offer our patrons with hearing difficulties the wonder of live Opened Captioned performances of touring Broadway shows. These special shows take place during the second Saturday matinee performance of each Broadway touring show. We place a hold on certain seats for our patrons requiring access to the captioning board. These seats are available through our Call Center at 954.462.0222 or the Broward Center’s AutoNation Box Office. We apologize, but these seats are not available on our website at this time.

Does the theater offer ASL, audio-described or transliterated performances?

Yes we do, click here for a list of performances.

Does the Center have a TTY number?

Yes, call Ticketmaster TTD/TTY at 800.359.2525.

Does the Broward Center have an elevator?

There are elevators on each side of Au-Rene Theater.

Does the Center have Assisted Listening Devices?

Yes, we offer Assisted Listening Devices, which are available at the Guest Services desk.

When should I request accessible seating?

It is best to purchase accessible seating in advance by clicking for the Request Accessible Tickets button on the event purchase page online, call 800-745-3000 or visit the Broward Center’s AutoNation Box Office. Subject to availability.

Donations

How can I make a donation to the Center?

For more information about how to become a member of the Broward Center, please contact the Entourage membership office at 954.468.2681 (option 2) or by email.

To view the different options for donating, please click here.

Education

How do I contact the Education Department?

During Office Hours: 954.414.6904

After Hours: 954-468-3323

Email: [email protected]

 

What are your office hours?

Monday through Friday, 9 AM to 5 PM

Can I volunteer at the Education Center?

Where can I submit Teaching Artist Resumes?

We are always seeking creative and dynamic Teaching Artists for part-time, seasonal, freelance opportunities. We are looking for qualified teachers in the fields of acting/improv, musical theater dance and musical theater singing to teach weekly classes, facilitate workshops and provide arts instruction for the Rose Miniaci Arts Education Center. Click here for additional details.

How do I register for Classes?

Click here to see our various class offerings. Click on “Register Now” when you are ready to enroll. You will be directed to our registration software, Activenet, for easy online enrollment. Or you may call 954-414-6904 to register by phone.

Can I sample a class?

Please join us for our next open house where you can sample our classes, meet the teaching artists, tour the Education Center, enjoy tasty snacks, win prizes and more! We do not offer drop in classes during the semester.

Is parking included in the class price?

We allow our students to park in the backstage lot space permitting for the fall, spring and summer semesters. Should the backstage lot be full due to shows and special events, we provide you a parking pass for use in the Arts & Entertainment Parking Garage located across the street.

Parking for workshops and master classes is not included in the price.

Is there a registration fee for classes and workshops?

There are no additional fees beyond the initial class/workshop/master class enrollment fee.

How do I get more information about the Teaching Artists?

Please visit our MEET THE TEACHERS page to read the teaching artists’ bios. All our teachers are background checked yearly using the Broward County Schoolboard’s vendors.

Are you handicap accessible and ADA Compliant?

YES! Please visit our Accessibility Information page to learn more about accessibility at the Broward Center.

Children

What is your child policy? Is there an age limit for children attending a performance?

Everyone attending the show must have a ticket. Lap tickets are available for some performances. Age limits vary from show to show. If a show has an age restriction, you will be notified at the time of purchase.

Does the Center have baby-changing stations?

Yes, the Center has baby-changing stations in select restrooms.

Does the Center have booster seats?

Yes, the Center has booster seats in limited supply. Visit Guest Services or see an usher for more info.

Can I bring a stroller?

Strollers must be checked in the lobby area before entering the audience chambers / concert hall.

Are there age restrictions for any of the shows?

If a show has an age restriction, you will be notified at the time of purchase.

Does the Center have babysitting services?

Currently, the Center does not provide babysitting services.

Is there a child discount for tickets?

Some performances do offer child discount tickets. If available, child ticket prices will be visible at time of purchase.

Are kids allowed in the box seats?

There are no age restrictions in the box seats.

Do you have any educational material or a parent’s guide for shows?

We offer study guides for select Smart Stage Matinee and Family Fun performances, please click here for more information.