Frequently Asked Questions

General
Parking
Ticketing
Donations

Accessibility
Education
Children

General

How will I know if a show is cancelled due to weather or other circumstances?: In the unlikely event of a cancellation, all ticket holders will be contacted at the phone or e-mail addressed associated with their ticket purchase. In addition, other forms of media maybe used to contact ticket holders, including social media and radio. Tickets to cancelled events will be automatically refunded to the credit card used to purchase. Other forms of payment can be refunded in-person at the point of purchase. For more information visit our website or call the box office 954.462.0222 option 1 for Ticketing Services Call Center or email Boxoffice@BrowardCenter.org.
When should I arrive for the show?: The Broward Center lobby doors open one hour in advanced of the performance time. We encourage guests to arrive early and enjoy a pre-show experience with friends and family, visit our concessions or try the Intermezzo Lounge if tickets are still available. Please visit our affiliated venue websites if your event is at The Parker, The Rose & Alfred Miniaci Center for the Peforming Arts, or Aventura Arts & Cultural Center.
How do I find out the length of the performance and if there’s an intermission?: You may ask an usher when you arrive. Due to the wide array of programming all times and intermissions are subject to change at the discretion of artist management.
I lost an item on a recent trip to the Center. What is the phone number for lost and found?: Call 954.462.0222 Monday through Friday, 10:00 AM to 4:00 PM.
What if I arrive after the performance starts?: Once the performance begins, our ushers may be required to hold all latecomers outside the theater until instructed by the artist management to begin late seating.
What is the dress code for attending an event?: We have no set dress code policy, yet we reserve the right to deny entry for inappropriate dress.
When do the buildings open?: Our lobby opens one hour prior to show time.
What food and beverage services are available?: For Broward Center food and beverage information, please click here.
Is outside food and drink allowed to bring in?: No outside food and drink is allowed including bottled water.
Are photography and/or recording devices allowed?: All audio, visual, and recording devices are strictly prohibited. Artist management reserves the right to permit photography with non-professional cameras and/or mobile phones. When possible, the camera policy will be communicated to ticket holders in advance or you may ask an usher upon arrival.
Is standing allowed?: Everyone with a reserved ticket must be at their seat. Standing is not permitted in the aisles. Although some performances encourage standing, traditionally audiences are seated during a performance.
Is smoking allowed?: Smoking is not allowed inside the building. There are designated smoking areas outside.
Can show merchandise be purchased?: The sale of show merchandise varies per event. Check the lobby for availability.
If I have to leave the hall, can I watch the show from the lobby?: The lobby has several monitors displaying live feed from the show.
How do I find out about jobs, internships or volunteer positions at the Center?: For jobs openings, please click here. For internship or volunteer opportunities, please e-mail.
How do I become a member of the Center?: To view all of our membership options, click here.
Does the Center offer any performance opportunities for student ensembles?: For information, please click here visit our education page.
Can my school or community group perform at the Center?: For all rental information, please e-mail facilityrentals@browardcenter.org.
I want to receive information on upcoming performances. How can I be added to the e-calendar distribution list?: Receiving our e-ecalendar puts you in-the-know about the amazing concerts and events appearing at the Broward Center for the Performing Arts and our affiliated venues. To sign up for the e-calendar, click here. For information about the benefits of becoming an Entourage member, click here.
Can I take a tour of the Center?: Free public tours are available on the first Sunday of every month and depart at 11:15 a.m. Please go to the main lobby of the Au-Rene Theater by 11:00 a.m. to sign up for the tour.

Parking

Where do I park and how much does parking cost?: Parking is available at the Arts & Entertainment District Parking Garage by using the Pay By Phone mobile app. We also offer valet service for most performances at the main entrance of the Broward Center. Pricing, details and other parking options can be found here.
Is there a drop-off area in front of the venues?: Yes.
What time does valet open?: Broward Center Valet services are available approximately 2 hours before most performances with some exceptions, including summer camp performances and graduations.

Ticketing

Broward Center's AutoNation Box Office is open Tuesday – Friday, 12 PM – 5 PM and 2 hours prior to ticketed performances.

What forms of payment do you accept?

We accept American Express, Discover, MasterCard, and Visa, including smartphone payment apps Google Pay and Apple Pay.

When will I receive my tickets?

Tickets purchased through the Broward Center and affiliated venues in person or by phone are available by text or by signing into Broward Center Account Manager. Tickets purchased through Ticketmaster.com are available by signing into your Ticketmaster account on the Ticketmaster app or website.

How do I access my digital ticket?

Your phone is your ticket. Locate your tickets in your account before you arrive at the venue. Save tickets in your smartphone’s wallet for worry-free, contactless scanning at the venue. When you go mobile, your tickets will not be emailed to you or available for print.

Ticketmaster.com Orders – Download the App to See Your Tickets
Box Office Orders – Log In Here to See Your Tickets

What are the alternative options to access tickets if I do not have a smart phone?

Please visit Broward Center AutoNation Box Office on the day of the event. Have a valid ID for the name on the account and a $5.00 ticket print fee will be applied per order.

What do I need to bring to pick up my tickets at the box office?

Present a valid ID to retrieve your tickets at the box office.

How far in advance can I buy tickets for a performance?

The The date tickets go on sale varies from show to show. You can be among the first to know about tickets and special promotions by signing up for our e-Calendar newsletter, click here. To receive tickets before public on-sale dates for select shows, become an Entourage member. For more information about how to become a member of the Broward Center and to view all of our membership options, click here.

Are the same seats available in person, by phone, and online?

Yes, the availability of seats on Ticketmaster.com is the same on the phone or in-person at the AutoNation Box Office.

Do I get to choose what seats I want online?

An interactive seat map is available online at the time of purchase that allows you to choose specific seat locations or you may chose “best available.” Seating locations are subject to availability.

Why am I being charged fees?

All ticket purchases include fees that pay for order processing and any applicable taxes. Fees are attached to all box office, online and phone orders. Ticketmaster.com and in person orders incur the same fees. Phone orders incur additional fees. Fees subject to change at anytime without notice.

How can I purchase tickets and give them to someone else?

All tickets purchased with a credit card are associated with the name on the credit card. Tickets purchased in person at The Broward Center and affiliated venues or by phone through the Broward Center Customer Care Center can be transferred by signing into your Broward Center Account Manager. Tickets purchased through Ticketmaster can be transferred by signing into your Ticketmaster.com account or Ticketmaster App.

What is your policy on tickets sold through unauthorized brokers?

Consumer Warning: Tickets obtained from sources other than the official sites of the Broward Center, The Parker, affiliated venues or Ticketmaster (our only authorized ticketing service) may be lost, stolen or counterfeit and may not be honored. Know who you are buying from when you purchase tickets. We CANNOT PROVIDE REFUNDS OR CUSTOMER SERVICE for tickets purchased from unauthorized sites, brokers or secondary ticket sellers.

The Broward Center’s AutoNation Box Office is open Tuesday through Friday 12:00 PM to 5:00 PM.

The Ticketing Service Call Center is open Monday through Friday 10:00 AM to 4:00 PM.

The Broward Center AutoNation Box Office and The Parker Box Office are open 2 hours prior to any event.

What subscriptions are available?

Get the best seats in the house year after year. With your ticket price locked in and your seats guaranteed, you won’t want to miss this amazing opportunity. For more information on our Subscriptions and Series click here.

If I ordered tickets through one of the Center’s partner organizations (Florida Grand Opera, Miami City Ballet, etc.), do you have a record of the purchase?

No. You will need to contact the partner organization from which you purchased your tickets.

I am a Broadway in Fort Lauderdale subscriber. Who can I talk to about my subscription?

Contact Broadway Across America with questions, issues or concerns you might have regarding your subscription at 800.764.0700 or go to www.broadwayacrossamerica.com.

Can I exchange my tickets or get a refund if I have a schedule conflict?

Tickets are non-refundable. All sales final. Subscribers to Bank of America Broadway in Fort Lauderdale and MD Now Slow Burn Theatre Company do have exchange benefits for their subscription package.

My seats for my party are not numbered consecutively. Is my party seated together?

Yes, your party is seated together. Facing the stage, all even-numbered seats are located to the right-hand side and all odd-numbered seats are located to the left-hand side.

If I didn't like the show, can I get a refund?

Tickets are non-refundable. All sales final.

Is there a ticket limit? If so, can I purchase more than the limit?

Ticket limits may vary by event. Orders of 10 or more may be eligible for a group discount. Please click here to fill out our group sales online request form.

Is there a group rate?

Yes, We offer group discounts for select performances, and typically for parties of 10 or more. Upon completing our Group Sales Online Request Form, our group sales representative will contact you within 2 business days with information on a group rate or you may contact the group sales department directly at 954-660-6307 or email groups@browardcenter.org.

Accessibility

I am in a wheelchair or have difficulty with steps. Where will my seats be located?: The Broward Center is fully compliant with current ADA rules and regulations. We have seating areas that will accommodate your needs and allow you to enjoy our performance. To reserve accessible seats in these areas, look for the Request Accessible Tickets button on the event purchase page, call (TTY) 800-745-3000 or visit the Broward Center’s AutoNation Box Office.

In the Au-Rene Theater, you will find accessible seats in rows Y and Z of the lower orchestra; row NN in the upper orchestra; and in row K of the mezzanine.

In the Amaturo Theater, accessible seats are in rows A and W.

You’ll be able to access all rows listed above without encountering stairs.

For more information, contact us at 954.462.0222 or toll free at 877.311.7469 to speak with one of our friendly customer service representatives.
I am hard of hearing or deaf. How can you accommodate me?: The Broward Center, in partnership with the Broadway Fort Lauderdale, is pleased to offer our patrons with hearing impairment, Opened Captioned (OC) performances of touring Broadway shows.

These special shows take place at the second Saturday matinee performance of each Broadway touring show. Slow Burn Theatre Company also offers open captioning during the second Sunday matinee performance for each of their titles.

We place a hold on certain seats for our patrons requiring access to the captioning board. These seats are available by telephone at 954.462.0222 or in person at the Broward Center’s AutoNation Box Office. We apologize, but these seats are not available on our website.
Does the theater offer American Sign Language (ASL) performances?: Yes we do, click here for a list of performances.
Does the theater offer audio-described (AD) or transliterated performances?: Yes we do, click here for a list of performances.
Does the Broward Center have an elevator?: Elevators are located on the North (RIGHT) side of the lobby, and the South (LEFT) side of the lobby. Front of House personnel can direct you to the convenient locations.
Does the Center have Assistive Listening Devices?: Yes, we offer Assistive Listening Devices which are available in all of our performance spaces. There is no charge for the use of the headset. Front of House personnel can assist with this request.
When should I request accessible seating?: It is best to purchase accessible seating in advance by clicking for the Request Accessible Tickets button on the event purchase page online at browardcenter.org, call 800-745-3000 or 800.359.2525(TTY) or visit in person the Broward Center’s AutoNation Box Office. Subject to availability.