I purchased tickets to an event, but now I can’t attend. What can I do?
All ticket sales are final. There are no refunds or exchanges for ticketed events at the Broward Center once a sale is completed. However, we are happy to work with you so that someone else, such as a friend or family member, can use your tickets.

For more information, contact us at (954) 462-0222, or 1 (877) 311-7469 Toll Free to speak with one of our friendly Customer Service Representatives.

I am in a wheelchair or have difficulty with steps. Where will my seats be located?
The Broward Center for the Performing Arts is fully compliant with ADA rules and regulations. We have seating areas in both of our theaters that will accommodate your needs and allow you to enjoy our presentations completely. To reserve seats in these areas, please contact our Call Center or Box Office. We apologize, but these seats are not available on our website.

In the Au Rene Theater, you’ll find accessible seats in Rows Y and Z of the Lower Orchestra, Row NN in the Upper Orchestra, and in Row K of the Mezzanine.

In the Amaturo Theater, accessible seats are located in Rows V and W.

You’ll be able to access all rows listed above without encountering stairs.

The tickets I ordered did not arrive in the mail as I requested. What should I do?
Tickets purchased at least 14 days prior to an event are mailed out to the address you provide at the time of your order, unless you request Box Office pickup. Tickets ordered less than 14 days prior to the event will automatically be held at the Box Office for you.

If you believe your tickets were mailed and you did not receive them, please contact us at (954) 462-0222 or 1 (877) 311-7469 Toll Free. We will be happy to arrange a Lost Ticket Pass for you. To pick up your Pass, present a picture ID at the Box Office window 1½ hours prior to curtain.

I live outside of the continental United States. How will I receive my tickets?
The Broward Center does not mail tickets outside the continental United States. We will automatically hold your tickets at our Box Office for pickup during regular business hours or on the day of the event. Please present picture ID to claim your tickets.

I am a Broadway Across America subscriber. Who can I talk to about my subscription?
Contact Broadway Across America with questions, issues or concerns you might have regarding your subscription at (800)764-0700 or log in to www.broadwayacrossamerica.com.

I am hearing impaired. How can you accommodate me?
The Broward Center, in partnership with the Fort Lauderdale Broadway Series, is pleased to offer our patrons with hearing difficulties the wonder of live Opened Captioned Performances of touring Broadway shows. These special shows take place during the second Saturday matinee performance of each Broadway touring show.

We place a hold on certain seats for our patrons requiring access to the captioning board. These seats are available through our Call Center or the Box Office. We apologize, but these seats are not available on our website.

I lost an item on a recent trip to the Broward Center. Is there a Lost and Found I can contact to retrieve the missing article?

Yes. To inquire on missing items, call (954)522-5334, Ext. 0.  

Call Monday - Friday, 9 am to 5 pm.